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Call requestsA platform that centralizes and personalizes conversations, integrating intelligent automation, real-time communication and a human touch. Here, digital service is more than technology; it is about being present wherever and whenever the customer needs, creating experiences that blend into daily life and strengthen the relationship between people and businesses.
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To drive business growth by helping create real connections with their audience, through efficient, scalable and customizable digital service solutions.
Our history
We were born as PowerZap, revolutionizing the management of conversations via online chat and starting a new era in digital communication!
We became Huggy, redefining our purpose and launching even more complete solutions, raising the standard of digital service.
We consolidated as leaders in Digital Service and debuted at one of the largest digital marketing events in Latin America.
We doubled our customer base and revenue, a reflection of the positive impact and the trust we generated in the market!
We became Official Meta Partners, ensuring greater security for our customers with the official API integration, further elevating the customer experience!
We generated over 6 million conversations in a single month and reached Meta Select partner status, reinforcing our credibility.
We launched new tools to facilitate personalized interaction. We took part in the largest entrepreneurship event in Latin America, highlighting customer service as a growth driver for businesses.
We gained recognition for our pioneering spirit and solid 10 years of experience in digital service and took part in one of the largest events in Latin America, the CMO Summit.
The outlook is very positive! We aim to achieve a revenue increase of 70% to 100% over the next 4 or 5 years. And, to reach this goal, we count on Huggy's support, especially the use of the Chatbot, which has been a differentiator in providing fast and efficient service. 
Before, our customer relationship team had to monitor several channels, such as email, Messenger, WhatsApp and our website chat, which made it difficult to respond instantly across all these platforms. By centralizing everything, we achieved agility and faster response times, providing greater satisfaction to our customers, who now receive immediate replies.
94% growth in business opportunities. Grupo Natureza, responsible for serving major brands such as "O Boticário" and "Chopp Brahma", in partnership with Huggy, created the "Customer Success" department. This resulted in efficient integration of communication channels, personalized journeys, a remarkable 94% increase in business opportunities and an improved experience for companies and customers. Major brands trust the partnership to optimize their acquisition processes, demonstrating its success and the effectiveness of the collaboration.
Businesses empowered
Conversations managed
Messages processed
We are designed to boost sales, improve customer relationships and grow businesses, covering the entire service journey, from marketing and sales to support and relationship.
Marketing
Sales
Support
Relationship
At Huggy, we centralize everything in one place. Our platform integrates channels like WhatsApp, Instagram and online chat, making it easy to efficiently manage the service journey.
Huggers are the heart of Huggy, combining technical expertise with a human touch to create impactful experiences. Constantly innovating in pursuit of exceptional results, always with a focus on the customer.
We work with market leaders to ensure quality and trust. Our partnerships strengthen our expertise and guarantee high-standard solutions.
We take part in acceleration programs to ensure continuous innovation and excellence, helping us evolve and always deliver the best.
If you want to boost your sales, improve your customer relationships and transform the way your company connects with the market, Huggy is the ideal partner. Our platform was made for companies that truly want to grow, with digital service that makes a difference Are you ready to take the next step?