Unify your language on all channels and accompany your customers on each of them.
Offer multichannel and concentrate your list of calls via WhatsApp, Telegram, Chat On Line, Email among other digital channels in one place.
Have full autonomy to define how your customer will be served on multiple channels.
Set a flow for each channel and have control over the path your customer is going to go through.
Create specific actions for each service channel and provide a unique experience for each of them.
Talk formally in the formal channels and more relaxed in the more informal channels.
A consumer who develops a good relationship with the company and has an easy contact with it tends to buy more frequently.
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