Omnichannel

Integrate your customer service channels

Unify your language across all channels and track your customers on each of them.

Serve multiple channels

Offer multichannel support and consolidate your list of inquiries via WhatsApp, Telegram, Online Chat, Email, among other digital channels, all in one place.

Personalize your approach in each channel

Have complete autonomy to define how your customers will be served on various channels.

Customizable workflow

Define a workflow for each channel and have control over the path your customer will take.

Automated actions

Create specific actions for each customer service channel and provide a unique experience in each of them.

Differentiated communication

Maintain a formal language in formal channels and a more casual language in informal channels.

Achieve more opportunities

A customer who develops a good relationship with the company and can easily contact it is more likely to make purchases more frequently.

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