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Flow

Flow

Build complete service journeys that convert

Centralize intelligence and automate processes with Huggy Flow. Build fluid journeys that connect channels, data, and systems to turn every conversation into real growth.

Let your customer choose which channel to talk on

Huggy | FlowHuggy | AtendimentoHuggy | Flow
Available across all your channels
  • WhatsAppWhatsApp
  • InstagramInstagram
  • MessengerMessenger
  • TelegramTelegram
  • EmailEmail
  • SMSSMS
  • ChatChat

The simplicity used by many companies.
The robustness your business demands.

With Huggy Flow, you can create complete conversational flows in minutes, without writing a single line of code.
  • No-code visual building

    No-code visual building

    Organize your ideas, draw paths and structure service rules in a fully visual and practical way.

  • Flexible conditionals and variables

    Flexible conditionals and variables

    Create personalized paths based on user responses, service hours or history data so the conversation flows naturally.

  • Instant actions and triggers

    Instant actions and triggers

    Send messages, set waiting times, share files and route the customer with full control over the timing and tone of the conversation.

Automation in the service flow: meet Smart Account Routing

With Huggy Flow, your automated conversations are routed dynamically and personally to the agent responsible for each customer.
  • Routing by custom field

    Routing by custom field

    Flow recognizes who owns the account at the moment of contact and forwards the conversation straight to them.

  • Unavailability setup

    Unavailability setup

    Is your main agent in a meeting, off duty or on vacation? Flow detects the status and routes the customer to the general queue automatically.

Huggy | Carteirização Inteligente
Huggy | WhatsApp Flows
WhatsApp Flows WhatsApp Flows

Rich experiences and native forms right inside WhatsApp

Forget long, tiring interactions and speed up the customer journey. Now, Huggy Flow is fully integrated with WhatsApp Flows technology.
  • Forms and menus in the chat

    Forms and menus in the chat

    Let your customer schedule appointments, select products, fill out registrations or answer surveys in personalized interfaces without leaving the conversation.

Everything your operation needs to scale with efficiency

  • Integrations via Webhook and API

    Integrations via Webhook and API

    Connect Flow to your CRM, ERP or internal system to fetch delivery, billing or order status data in real time.

  • Automated contact organization

    Automated contact organization

    Add tags, move funnel stages and update registration data fully autonomously with Flow actions.

  • Multichannel distribution

    Multichannel distribution

    Design your intelligent journey once and distribute the same logic across WhatsApp, Instagram and Online Chat.

  • WhatsApp Business API
  • CRM
  • ERP
  • Webhooks
  • API
  • Instagram
  • Messenger
  • And much more

Do it all and then some

  • Send messageSend message
  • Set departmentSet department
  • Auto-distribute serviceAuto-distribute service
  • ConditionalConditional
  • Set tagsSet tags
  • Queue serviceQueue service
  • Run FlowRun Flow
  • Set a botSet a bot
  • End serviceEnd service
  • Set a tabulationSet a tabulation
  • Transfer to an agentTransfer to an agent
  • Build it your way!Build it your way!

Join the +4 thousand businesses that transform customer service into a growth engine

Accelerate your results, master customer relationships and get ahead of the competition