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Call requestsPersonalize the experience
Use our chatbots to collect valuable information and ensure personalized and efficient service.
For Customer Success
The tool for customer experience management
Optimize customer relationship management, track, interact, and obtain feedback throughout your customer service journey, providing an unforgettable experience and maximizing loyalty.
Melhore a satisfação e fidelidade dos seus clientes
Increase your sales
Provide detailed product information, answer questions related to the buying process, and save customers' time.
Provide 24-hour support
Ensure continuous technical support and reduce the cancellation rate with service available at all times.
Otimize sua gestão de relacionamento com o cliente
Map and optimize each stage of the customer journey to identify areas for improvement.
Learn more here.
Learn more here.
Monitor results after purchase, identifying opportunities and anticipating problems. See 5 essential tips for customer service managers here.
Streamline repetitive tasks and actions, saving time and resources. Discover how automations can help in this article.
Use our survey tools to measure customer satisfaction and analyze key indicators such as NPS and CSAT to gain valuable insights. See how to collect effective feedback here.
Results that speak for us
We faced challenges in lead follow-up and conversion. With Huggy, we scaled support via WhatsApp and Instagram, and used Flow to define departments and topics, making the process efficient. Since partnering, our lead conversion has improved, with a 100% response rate and greater agility in task division. Our customer service efficiency has never been higher.
Success story - Elite Futevôlei
Success story - Elite Futevôlei
Turn data into actions
Patterns and Trends
Discover insights that can guide your continuous improvement and innovation strategies in service.
Prevent cancellations
Identify customers at risk of cancellation and create specific retention strategies.
Detailed Reports
Analyze CSAT responses and identify areas for improvement and opportunities to delight your customers.
Identify Opportunities
Use automations to detect activities that indicate potential for upsell/cross-sell.
Discover more solutions
Integrations
Merge valuable information from systems you already use and add new functionality to our platform, all via API. This allows for more efficient management of your sales funnel, automation, and data integration for metrics analysis.
Flow
Build numerous structured service interactions with our list of actions
End chat
Set department
Auto distribute service
Transfer to agent
Place service in queue
Workflow
Improve the efficiency of the sales team, organizing service intuitively and providing a smooth and logical transition between each stage of the sales funnel.
Mobile App
Receive service notifications and know in real-time who contacted you. Stay connected with your customers anytime and anywhere, ensuring agile and effective service.
Enhance your business success
and customer satisfaction with Huggy.
Talk now with those who know the subject best
We are official Meta partners
Huggy has total security and transparency to activate the official Meta API, which means that as partners, you have even more security when activating the official API for channels with us.
Frequently Asked Questions - FAQ
What is a Digital Service Platform?
A Digital Service Platform is a system that allows companies to manage and optimize customer communication through online channels. It is characterized by supporting multiple channels (email, chat, social networks, etc.), integrating with other systems, using automation and artificial intelligence, offering analysis and reporting tools, personalizing the customer experience, and being scalable. Benefits include greater operational efficiency, improved customer satisfaction, reduced costs, and support for informed decisions.
Does Huggy integrate with CRM?
Yes, one of its main features is integration with CRM (Customer Relationship Management) systems. This integration allows for the efficient centralization and management of customer data, providing a complete and up-to-date view of customer interactions. Huggy integrates with several popular CRMs, including Salesforce, HubSpot, Insightly, Zoho, Pipedrive, Microsoft Dynamics 365, Outreach, SalesLoft, Reply, Woodpecker, Mailshake, Lemlist, Close, Copper, and Nimble.
What is CSAT and how is it measured?
CSAT, or Customer Satisfaction Score, is a crucial metric for assessing customer satisfaction with a specific product, service, or experience offered by the company. Generally collected through satisfaction surveys, this metric uses a simple rating scale, such as 'Very dissatisfied' to 'Very satisfied.' By calculating the percentage of satisfied customers relative to the total responses received, companies gain valuable insights into the quality perceived by customers. CSAT allows monitoring satisfaction over time, identifying areas for improvement, and implementing actions to continuously enhance the customer experience.