Analytics
Improve your business with complete, real-time reporting. Get instant access to customer insights and monitor the performance of your service team.
Exportable graphs with partial or total results of services performed on the Huggy platform
Control calls with details of date, time, channel, quantity, reason, Average Waiting Time (AWT) and Average Answering Time (AWT). Identify seasonal patterns and anticipate periods of high demand.
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Evaluate team performance, compare agents and find out, for example, who is taking longer to complete a service.
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Analyze the number of requests in each channel, the availability of agents to attend queues and assess the need to redistribute resources and people.
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Control calls with details of date, time, channel, quantity, reason, Average Waiting Time (AWT) and Average Answering Time (AWT). Identify seasonal patterns and anticipate periods of high demand.
Evaluate team performance, compare agents and find out, for example, who is taking longer to complete a service.
Analyze the number of requests in each channel, the availability of agents to attend queues and assess the need to redistribute resources and people.
Track in real time how is the volume of service, results and status of attendants.
Optimize the decision-making process by monitoring service efficiency, identifying development opportunities, and ensuring agile resolution of emerging needs.
Track service performance, service flow in each channel, customer comments and ratings, and agent status.
Uncover bottlenecks and gain important insights to improve procedures and decision making.
Create custom reports according to your specific needs, adapting information for internal reporting or presentation requirements, for example.
Export data from your automation stages, to identify the best lead capture flows or if your automated service is performing well.
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