Analytics

Turn data into powerful insights

Improve your business with complete, real-time reporting. Get instant access to customer insights and monitor the performance of your service team.

Analytics
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Service Reports

Exportable graphs with partial or total results of services performed on the Huggy platform

Control calls with details of date, time, channel, quantity, reason, Average Waiting Time (AWT) and Average Answering Time (AWT). Identify seasonal patterns and anticipate periods of high demand.

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Evaluate team performance, compare agents and find out, for example, who is taking longer to complete a service.

Know more

Analyze the number of requests in each channel, the availability of agents to attend queues and assess the need to redistribute resources and people.

Know more
Service

Control calls with details of date, time, channel, quantity, reason, Average Waiting Time (AWT) and Average Answering Time (AWT). Identify seasonal patterns and anticipate periods of high demand.

Agents

Evaluate team performance, compare agents and find out, for example, who is taking longer to complete a service.

Channels

Analyze the number of requests in each channel, the availability of agents to attend queues and assess the need to redistribute resources and people.

Dashboard

Track in real time how is the volume of service, results and status of attendants.

The ideal productivity

Optimize the decision-making process by monitoring service efficiency, identifying development opportunities, and ensuring agile resolution of emerging needs.

Follow in real time

Track service performance, service flow in each channel, customer comments and ratings, and agent status.

Data Export

Uncover bottlenecks and gain important insights to improve procedures and decision making.

See our main solutions in practice.

See our main solutions in practice.

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