;'%3e%3cpath%20fill='%23ff0068'%20d='M493.4%2024.6l-104-24c-11.3-2.6-22.9%203.3-27.5%2013.9l-48%20112c-4.2%209.8-1.4%2021.3%206.9%2028l60.6%2049.6c-36%2076.7-98.9%20140.5-177.2%20177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112%2048C3.9%20366.5-2%20378.1.6%20389.4l24%20104C27.1%20504.2%2036.7%20512%2048%20512c256.1%200%20464-207.5%20464-464%200-11.2-7.7-20.9-18.6-23.4z'%3e%3c/path%3e%3c/svg%3e)
Call requestsCreate custom reports according to your specific needs, adapting information for internal reports or presentation requirements, for example.
Analytics
Turn data
into powerful insights
Enhance your business with comprehensive real-time reports. Get instant access to customer insights and monitor your customer support team's performance.
Service Reports
Export charts with partial or total results of the services provided on the Huggy platform
Control services with details such as date, time, channel, quantity, reason, Average Waiting Time (AWT), and Average Service Time (AST). Identify seasonal patterns and anticipate high-demand periods.
Control services with details such as date, time, channel, quantity, reason, Average Waiting Time (AWT), and Average Service Time (AST). Identify seasonal patterns and anticipate high-demand periods.
Dashboard
Monitor in real-time the volume of services, results, and agents' status.
Ideal Productivity
Optimize the decision-making process by monitoring service efficiency, identifying development opportunities, and ensuring agile resolution of emerging needs.
Real-time Monitoring
Optimize the decision-making process by monitoring service efficiency, identifying development opportunities, and ensuring agile resolution of emerging needs.
Data Export
Uncover bottlenecks and gain important insights for process improvement and decision-making.
Custom Export
Custom Export
Create custom reports according to your specific needs, adapting information for internal reports or presentation requirements, for example.
Variable Export
Export data from the steps of your automation to identify the best lead capture flows or assess the performance of your automated service.
