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Discover the perfect plan for you

Customize your service and adapt it to the unique needs of your business

Monthly planAnnual plan

Starter

Better communicate with your customers and increase your conversion

R$

0,00

/month

1 connected user
+ R$ 69.90/month per additional user
+
Contact management
Service queue
File sending
Multi-accounts
Agent report
All channels*
See all resources

Intermediate

Automate your service flow

Starting from

R$

729

/month

1 connected user
+ R$ 119.90/month per additional user
+
Everything from Starter plus...
Departments
Working hours
Contact timeline
Custom fields
Chat spying
Multiple reports
API / Webhook
Workflows
Service history
See all resources

Custom

Serve a high volume of customers and visitors

Starting from

R$

1.239

/month

1 connected user
+ R$ 189.90/month per additional user
+
Everything from Intermediate plus...
Dashboard
Automatic distribution
Unlimited history
Unlimited workflows
Unlimited flows
See all resources

Activation Setup available for all plans (optional)

Choose between easily configuring the platform yourself or opting for our service for an even more enhanced experience.

*WhatsApp available in all plans, with pricing based on quantity and category

of the conversation

See criteria and categorization
Huggy

We are official Meta partners

Huggy has complete security and transparency to activate Meta's official API, which means that as partners, you have even more security when activating the official channels API with us.

Satisfaction guaranteed

or your money back!

30 days

guarantee

with full refund

Quality conversations require no restrictions

x

No cancellation fees

x

No loyalty contract

Compare features between plans

Explore the features and sign up for the most suitable plan to optimize your company's service.

Features
Included
Not included

Starter

R$

0,00

/month

1 connected user
+ R$ 69.90/month per additional user
Start now

Intermediate

Starting from

R$

729

/month

1 connected user
+ R$ 119.90/month per additional user
Test now

Custom

Starting from

R$

1.239

/month

1 connected user
+ R$ 189.90/month per additional user
Talk now
General
Included users
1
1
1
Additional user
Price per each additional user.
Working hours
The customer will be notified when contacting your company outside the established service hours.
Multi-accounts
Allows the registration of the same agent in several Huggy accounts.
Holiday control
Configure special service hours during holidays or specific occasions.
Agent report
Overview of the agent's individual performance.
Channels
Huggy Chat
Provide an online chat on your website and offer help whenever your customer needs it.
Telegram
The messenger app with an integrated bot that works as an excellent alternative for your business.
Messenger
Your Facebook services in one place. Reach over 2 billion consumers by integrating your fan page with Huggy.
Email
Email services with the same convenience as a real-time chat. We support providers like Gmail, Outlook, Yahoo, and more.
SMS
Large campaigns can be carried out using SMS. The great advantage is that your customer will receive your message, whether online or not.
VoIP
Phone service still generates a lot of demand. So, don't fall behind and have your own call center at Huggy.
WhatsApp Business API
We integrate with official WhatsApp Business API providers.

Available in all plans, with pricing based on the quantity and category of the conversation. See all resources

Contact
Segments (Groups)
Allows organizing contacts using segmentation.
Contacts
An omnichannel contact agenda, have all your contacts organized in a single list regardless of the channel.
Organizations
Organize your business and personal contacts. Have an exclusive list for company registration in your agenda.
Contact timeline
View the complete journey of the contact from the moment of its creation and interactions carried out by it.
Custom fields
Create fields for contact, organizations, and chats according to your business model.
Inbox
Workflows
Keep the stages of your services fully organized within a workflow.
3
Unlimited
Shortcuts
Predefine quick and frequent responses to streamline your day-to-day.
Status
Need to be away? Customize responses that will be sent automatically as soon as you are called in the chat.
Service queue
Control your service queue.
Archived chats
“Hide” chats that are in progress
Internal chat
A chat created for agents to interact with each other using the platform itself.
Service transfer
Allows services to be transferred between agents.
Group service
Allow multiple agents to join the same chat.
Chat transition
Have the complete chat history to print, view, or send a copy to your customer.
Chat printing
Print the services you want.
Departments
Organize and control your services according to your company's department.
10
Unlimited
Automatic distribution
Automatically distribute new services among available agents.
File sending
Send audio, video, image, text, and other media files to your customer.
Service reasons
Define and track frequent service topics.
Internal notes
Send internal messages that will only be seen by agents.
Service history
Have the complete history of service records performed on the platform.
30 days
Unlimited
Unlimited
Automations
Bots
Connect Artificial Intelligence engines like Watson, Microsoft, and Dialogflow and enhance your service.
1
6
Unlimited
Flows
Create fully personalized and automated service journeys, providing a unique experience for the customer.
5
20
Unlimited
Flow export
Save, share, and replicate created Flows.
Outgoing flow
Set up a Flow to be triggered after the service starts.
Incoming flow
Set up a Flow to be triggered after the service starts.
Flow import
Import previously configured Flow models and templates into your Huggy account.
Triggers
Engage with your website visitors intelligently using Triggers.
5
20
Unlimited
Analytics
Multiple reports
Obtain partial or total data regarding the services provided.
Dashboard
Overview of the service operation in real-time.
CSV export
All data in a spreadsheet to help decision-making and enhance service development.
Integrations
API Calls
Your applications can consume data captured by Huggy by using our API.
20000
50000
Additional API Calls
R$ 0.01
R$ 0.01
R$ 0.01
Webhook
Notify external systems about various actions that occur within the platform, such as the creation of a new contact or opening of a new chat.
Applications*
A range of applications available to assist you in various tasks, from Lead management to ticket creation. *Applications may have additional costs depending on the developing company.
Customer Success
Account manager
Have an exclusive Account Manager to mediate actions between your company and Huggy.
Help center
A help center with over 200 articles to answer your questions about using the platform.
Message and Email support
Contact our support via chat and email.
Phone support
A phone number will be provided for direct contact with our support.
Activation setup
A team available to teach you the initial steps on how to use the platform.
R$ 1250.00 (optional)
R$ 1250.00 (optional)
R$ 1250.00 (optional)
WhatsApp API consulting
A team available to assist you in choosing the best Business Solution Provider for your company and activating your WhatsApp API account.
R$ 1250.00 (optional)
R$ 1250.00 (optional)
R$ 1250.00 (optional)
Business hours support
Support from Monday to Friday from 7 am to 10 pm and on Saturdays from 7 am to 1 pm.
24h support
Have Huggy support available 24 hours a day for you.
Quarterly follow-up
Every 3 months a CS will be available to help the client achieve their goals with Huggy through detailed follow-up.
Monthly follow-up
Every month a CS will be available to help the client achieve their goals with Huggy through detailed follow-up.
Security
IP access control
Restrict platform access only to authorized IP addresses.
Standard access profiles
Delimited as Administrator, Manager, and Agent. Each of these profiles has specific autonomies over platform use.
Features
Included
Not included

Starter

R$

0,00

/month

1 connected user
+ R$ 69.90/month per additional user
Start now

Intermediate

Starting from

R$

729

/month

1 connected user
+ R$ 119.90/month per additional user
Test now

Custom

Starting from

R$

1.239

/month

1 connected user
+ R$ 189.90/month per additional user
Talk now
General
Included users
1
1
1
Additional user
Price per each additional user.
Working hours
The customer will be notified when contacting your company outside the established service hours.
Multi-accounts
Allows the registration of the same agent in several Huggy accounts.
Holiday control
Configure special service hours during holidays or specific occasions.
Agent report
Overview of the agent's individual performance.
Channels
Huggy Chat
Provide an online chat on your website and offer help whenever your customer needs it.
Telegram
The messenger app with an integrated bot that works as an excellent alternative for your business.
Messenger
Your Facebook services in one place. Reach over 2 billion consumers by integrating your fan page with Huggy.
Email
Email services with the same convenience as a real-time chat. We support providers like Gmail, Outlook, Yahoo, and more.
SMS
Large campaigns can be carried out using SMS. The great advantage is that your customer will receive your message, whether online or not.
VoIP
Phone service still generates a lot of demand. So, don't fall behind and have your own call center at Huggy.
WhatsApp Business API
We integrate with official WhatsApp Business API providers.

Available in all plans, with pricing based on the quantity and category of the conversation. See all resources

Contact
Segments (Groups)
Allows organizing contacts using segmentation.
Contacts
An omnichannel contact agenda, have all your contacts organized in a single list regardless of the channel.
Organizations
Organize your business and personal contacts. Have an exclusive list for company registration in your agenda.
Contact timeline
View the complete journey of the contact from the moment of its creation and interactions carried out by it.
Custom fields
Create fields for contact, organizations, and chats according to your business model.
Inbox
Workflows
Keep the stages of your services fully organized within a workflow.
3
Unlimited
Shortcuts
Predefine quick and frequent responses to streamline your day-to-day.
Status
Need to be away? Customize responses that will be sent automatically as soon as you are called in the chat.
Service queue
Control your service queue.
Archived chats
“Hide” chats that are in progress
Internal chat
A chat created for agents to interact with each other using the platform itself.
Service transfer
Allows services to be transferred between agents.
Group service
Allow multiple agents to join the same chat.
Chat transition
Have the complete chat history to print, view, or send a copy to your customer.
Chat printing
Print the services you want.
Departments
Organize and control your services according to your company's department.
10
Unlimited
Automatic distribution
Automatically distribute new services among available agents.
File sending
Send audio, video, image, text, and other media files to your customer.
Service reasons
Define and track frequent service topics.
Internal notes
Send internal messages that will only be seen by agents.
Service history
Have the complete history of service records performed on the platform.
30 days
Unlimited
Unlimited
Automations
Bots
Connect Artificial Intelligence engines like Watson, Microsoft, and Dialogflow and enhance your service.
1
6
Unlimited
Flows
Create fully personalized and automated service journeys, providing a unique experience for the customer.
5
20
Unlimited
Flow export
Save, share, and replicate created Flows.
Outgoing flow
Set up a Flow to be triggered after the service starts.
Incoming flow
Set up a Flow to be triggered after the service starts.
Flow import
Import previously configured Flow models and templates into your Huggy account.
Triggers
Engage with your website visitors intelligently using Triggers.
5
20
Unlimited
Analytics
Multiple reports
Obtain partial or total data regarding the services provided.
Dashboard
Overview of the service operation in real-time.
CSV export
All data in a spreadsheet to help decision-making and enhance service development.
Integrations
API Calls
Your applications can consume data captured by Huggy by using our API.
20000
50000
Additional API Calls
R$ 0.01
R$ 0.01
R$ 0.01
Webhook
Notify external systems about various actions that occur within the platform, such as the creation of a new contact or opening of a new chat.
Applications*
A range of applications available to assist you in various tasks, from Lead management to ticket creation. *Applications may have additional costs depending on the developing company.
Customer Success
Account manager
Have an exclusive Account Manager to mediate actions between your company and Huggy.
Help center
A help center with over 200 articles to answer your questions about using the platform.
Message and Email support
Contact our support via chat and email.
Phone support
A phone number will be provided for direct contact with our support.
Activation setup
A team available to teach you the initial steps on how to use the platform.
R$ 1250.00 (optional)
R$ 1250.00 (optional)
R$ 1250.00 (optional)
WhatsApp API consulting
A team available to assist you in choosing the best Business Solution Provider for your company and activating your WhatsApp API account.
R$ 1250.00 (optional)
R$ 1250.00 (optional)
R$ 1250.00 (optional)
Business hours support
Support from Monday to Friday from 7 am to 10 pm and on Saturdays from 7 am to 1 pm.
24h support
Have Huggy support available 24 hours a day for you.
Quarterly follow-up
Every 3 months a CS will be available to help the client achieve their goals with Huggy through detailed follow-up.
Monthly follow-up
Every month a CS will be available to help the client achieve their goals with Huggy through detailed follow-up.
Security
IP access control
Restrict platform access only to authorized IP addresses.
Standard access profiles
Delimited as Administrator, Manager, and Agent. Each of these profiles has specific autonomies over platform use.

Frequently Asked Questions - FAQ

Find answers to the most common questions about hiring our platform.

Can I test the tool?

Yes, we offer 7 (seven) free days on any plan and after that period you can continue using the platform on the Starter plan.

What is the difference between registered users and connected users?

You can register as many users as you want on the platform, but only the contracted number of users can log in simultaneously. This model allows you to save on the budget when you have agents who will use the platform only for one shift.

Do you have a loyalty contract?

No, all our plans are prepaid and have no loyalty. To cancel, simply do not pay the monthly fee.

Can I integrate with other systems?

Yes, our system provides API and Webhook which will allow integration with any and all systems connected to the internet that allow integrations.

Which channels does the platform control?

Through the panel, you will have control of the main communication channels such as: Email, Telephone, Online Chat, SMS, WhatsApp, Telegram, Messenger, and Custom Channels.

What is the payment method for the plans?

The plans can be paid by credit card or bank slip.

How can I contact support?

We are always ready to help you! Within your platform, go to the left sidebar, click on Help > Talk to Support; The chat will open, and you can start a service.

What domains does the Huggy platform use?

Avoid possible blocking of our URLs in your company. Domains: *.pzw.io ; hug.gy ; *.huggy.io ; *.huggy.app ; *.huggy.cloud ; *.huggy.chat

What is the size of the files I can send through the Huggy platform?

The allowed limit for sending depends on the resource or channel used: "Send File" action of the Flow: limit of 15mb (Documents, audios, images, and videos); Attach files during the service, including channels such as Online Chat and WhatsApp, for example: limit of 15mb; Shortcuts: allowed to attach files up to 15mb; Attach files during an email service: Limit 25mb; Triggers: it is possible to attach images up to 4mb.

How does Automatic Distribution work?

Automatic Distribution ensures a fair and balanced distribution of services among agents, even if they have different response times. Even if an agent is faster, services are distributed sequentially, like a queue. The only exception occurs if the other agents reach a maximum configured service limit, in which case the available agent will continue to receive services.

How to request the cancellation of my Huggy plan?

If you are a paying user of any Huggy plan and for some reason want to cancel the plan, know that it is possible to make this request within the platform itself. To do this, access the Huggy platform and click on the Payments > Cancellation module. Then click the blue Request Cancellation button, fill in the requested information, and we will contact you.

You are in good company

Join over 3000 companies worldwide that trust Huggy. Request access now or talk to our team of specialists.