Features
Included
Not Included

Starter

R$

0,00

/month

1 connected user
+ $69.90/month per additional user

Intermediary

Starting from

R$

729

/month

1 connected user
+ $119.90/month per additional user

Custom

Starting from

R$

1.239

/month

1 connected user
+ $189.90/month per additional user
General
Included users
1
1
1
Additional user
Price per each additional user.
Operating hours
The customer will be notified when contacting your company outside of the established business hours.
Multi-accounts
Allows the registration of the same agent in multiple Huggy accounts.
Holiday control
Set up special operating hours during holidays or specific occasions.
Channels
Huggy Chat
Provide online chat on your website and offer assistance whenever your customer needs it.
Telegram
The messaging app with an integrated bot that serves as an excellent alternative for your business.
Messenger
Your Facebook support in one place. Reach out to over 2 billion consumers by integrating your fan page with Huggy.
Email
Email support with the same convenience as real-time chat. We support providers like Gmail, Outlook, Yahoo, and more.
SMS
Great campaigns can be carried out using SMS. The great advantage is that your customer will receive your message whether they are online or not.
VoIP
Phone support still generates a lot of demand. So, don't fall behind and have your own phone system on Huggy.
WhatsApp Business API
We integrate with official WhatsApp Business API providers.

Available in all plans, with pricing based on the quantity and category of the conversation. cardPricing.allRecurses

Contact
Segments (Groups)
Allows organization of contacts using segmentation.
Contacts
An omnichannel contact list, have all your contacts organized in a single list regardless of the channel.
Organizations
Organize your business and personal contacts. Have an exclusive list for registering companies in your contact list.
Contact Timeline
View the complete history of the contact from the moment of creation and interactions performed by the contact.
Custom Fields
Create fields for contacts, organizations, and chats according to your business model.
Inbox
Workflows
Keep the steps of your support organized within a workflow.
3
Unlimited
Shortcuts
Predefine quick and frequent responses to streamline your daily tasks.
Status
Need to step away? Customize responses that will be sent automatically when you are called in the chat.
Queue Management
Control your support queue.
Archived Chats
"Hide" chats that are in progress.
Internal Chat
A chat created for agents to interact with each other, using the platform itself.
Support Transfer
Allows support to be transferred between agents.
Group Support
Allow multiple agents to enter the same chat.
Chat Transition
Have a complete chat history for printing, viewing, or sending a copy to your customer.
Chat Printing
Print support chats as needed.
Departments
Organize and control your support according to your company`s departments.
10
Unlimited
Automatic Distribution
Automatically distribute new support between available agents.
File Sharing
Send audio, video, images, text, and other media files to your customer.
Support Reasons
Define and track common support topics.
Internal Notes
Send internal messages that will be viewed only by agents.
Support History
Have a complete history of the support records made on the platform.
30 days
Unlimited
Unlimited
Automations
Bots
Connect Artificial Intelligence engines like Watson, Microsoft, and Dialogflow to enhance your support.
1
6
Unlimited
Flows
Create fully customized and automated support journeys, providing customers with a unique experience.
5
20
Unlimited
Flow Export
Save, share, and replicate created Flows.
Outgoing Flow
Establish a Flow to be triggered after the support has started.
Incoming Flow
Establish a Flow to be triggered after the support has started.
Flow Import
Import pre-configured Flow models and templates into your Huggy account.
Triggers
Engage with website visitors intelligently using Triggers.
5
20
Unlimited
Analytics
Agents report
Overview of individual agent performance.
Multiple reports
Get partial or total data related to the provided support.
Dashboard
Real-time customer service operation overview.
CSV Export
All data in a spreadsheet to assist in decision-making and enhance the development of your support.
Integrations
API Calls
Your applications can consume data captured by Huggy by using our API.
20000
50000
Additional API Calls
$0.01
$0.01
$0.01
Webhook
Notify external systems about various actions that occur within the platform, such as creating a new contact or opening a new chat.
Applications*
A range of applications available to assist you in various tasks, from lead management to ticketing. *Applications may have additional charges according to the developer company.
Customer Success
Account Manager
Have an exclusive Account Manager to facilitate communication between your company and Huggy.
Help Center
A help center with over 200 articles to answer your questions about using the platform.
Support via Messages and Email
Contact our support via chat and email.
Phone Support
A phone number will be provided for direct contact with our support.
Activation Setup
A team available to teach you the initial steps of using the platform.
$1250.00 (optional)
$1250.00 (optional)
$1250.00 (optional)
WhatsApp API Consultancy
A team available to assist you in choosing the best Business Solution Provider for your company and activating your WhatsApp API account.
$1250.00 (optional)
$1250.00 (optional)
$1250.00 (optional)
Business Hours Support
Support from Monday to Friday from 07:00 AM to 10:00 PM and on Saturdays from 07:00 AM to 01:00 PM.
24/7 Support
Have Huggy support available 24 hours a day for you.
Quarterly Check-In
Every 3 months, a Customer Success (CS) will be available to help the client achieve their goals with Huggy through detailed monitoring.
Monthly Check-In
Every month, a Customer Success (CS) will be available to help the client achieve their goals with Huggy through detailed monitoring.
Security
IP Access Control
Restrict access to the platform only to authorized IP addresses.
Standard Access Profiles
Defined as Administrator, Manager, and Agent. Each of these profiles has specific permissions regarding the use of the platform.