Rule-Based Chatbot vs. Artificial Intelligence (AI) Chatbot

A chatbot needs to understand and respond to user messages, and there are two different approaches to achieve this: rule-based or with artificial intelligence.

Rule-Based Chatbot

  • Performs predefined objective tasks based on variations in questions and context;
  • Vocabulary limited to what has been predefined, with programmed responses.

Artificial Intelligence (AI) Chatbot

  • Interprets user messages;
  • Learns from interactions and adapts to user context and intent.

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